Keeping your billing details up to date is essential for preventing unexpected account interruptions and maintaining access to your premium features. This guide will show you how to securely add new credit cards, manage multiple payment methods, and remove outdated billing information from your account.
1. Access your billing dashboard
Click your account in the top-right corner (the circle with the first letter of your name) and select Billing.
2. Add a new payment method
To connect a new bank card, click Add payment method, then provide your card’s details, including the card number, expiration date, and security code.
💡Pro tip: Adding a secondary payment method ensures uninterrupted service if there’s an issue with your default card. For example, if your card expires or has insufficient funds, Loio will automatically attempt to charge your secondary payment method. Connecting multiple cards also allows you to change your default payment method at any time.
How to remove a payment method
In the Payments and billing view, hover over a payment method and click Remove.
How to change your default payment method
In your billing settings (Payment methods), click a radio button next to your preferred payment method.
If you have any questions, our support team is here to help. Contact us at support@loio.com or use the live chat button in the bottom-right corner to reach out.