Available on: Plus and Pro
When a document reaches its expiration date, it moves to the Expired status, and recipients can no longer access it to sign. Instead of starting from scratch, you can use the resend feature to quickly refresh a signature request and send it again in one click.
How to resend an expired document?
Go to the Signatures folder in your workspace.
Use the Filters button to select Expired documents or browse your list.
Find the document you want to resend.
Hover over the document card and click the Resend button.
What happens when a document is resent?
Loio immediately resends an expired signature request once you hit the button. All recipients receive a new email invitation to sign the document. At the same time, the document gets a new expiration window, giving your signers extra time to complete the task.
Troubleshooting
Why don't I see the Resend button?
The Resend button only appears for documents that have reached the Expired status. If the document is Revoked or Declined, you may need to create a new request instead.
Can I change the signers before resending?
When you click Resend, Loio uses the original recipient list. If you need to add or remove signers, it is best to reuse an existing document and set up a fresh request.
Will the old link still work?
No. Once a document expires, the original link becomes inactive. Resending generates a brand-new link for your recipients.
Our support team is ready to help if you need further guidance. Feel free to contact us via email at support@loio.com or start a conversation using the live chat feature in the bottom-right corner of your screen.